Why is Facebook and Instagram not working on my mobile device? Reviews have shown that most users of the Facebook and Instagram social media platforms are finding it hard to access their accounts. According to them “Facebook and Instagram are not working on their android and iOS devices”. However, Facebook and Instagram are perfectly working after its global crash on October 4, 2021. The CEO of Facebook and Instagram Mark Zuckerberg on October 4, 2021, apologized to its users for the six hours global crash on all their apps which includes; Facebook, Instagram, and WhatsApp.
According to a report, Facebook said “Configuration changes on the backbone routers that coordinate network traffic between our data centers” caused the issues that blocked their communication. But as mentioned above, the issue has been resolved as Facebook and Instagram are now working. As you know Instagram and Facebook are among the most popular social media platforms in the world. With more than a million active users from across the world, millions of people and businesses depend on the platforms. And so, it is always important for the application to be up and running.
Why is Facebook and Instagram Not Working
The Global outage that resulted in Facebook and instream not working has been resolved as mentioned above. However, if Instagram and Facebook are still not working in your country or region this might be due to the fact that the social media platforms have been banned. Or this might be due to the fact that you’re using an outdated Facebook or Instagram, Poor Internet Connection or you haven’t granted Instagram and Facebook permission to work on your device. Keep reading through this article to discover how to fix these issues.
Countries Instagram and Facebook are Currently not working
In most countries and regions of the world, Instagram and Facebook have been banned or temporarily limited to reduce access to social media networking websites. The social media platform Facebook has been restricted in countries like China, Iran, Syria, and North Korea. So, if you are staying around any of the aforementioned countries, it is impossible to access Facebook. Instagram on the other hand cannot be accessed in countries like China, Turkey, Vietnam, Iran, Bangladesh, North Korea, and Uganda because social media have been outlawed in each of these countries. If you don’t reside in any of the mentioned countries, then the problem might just be personal. You can check out the next outline for steps on how to fix Instagram and Facebook not working.
Fix Instagram and Facebook Not Working
In this part of the article, we will be discussing mainly three issues that can make your Instagram and Facebook accounts stop working and steps to follow in order to resolve the issue. Firstly, these issues include; using an outdated Instagram or Facebook app, poor internet connection, and lastly not granting Instagram or Facebook access to your device.
Check if Your Instagram or Facebook is Up to Date
If you are finding it hard to access your Facebook or Instagram account, you should first check if both apps are up to date. This is because using an older version of Facebook or Instagram might result in the application not working. In order to check if your Instagram or Facebook app is updated, follow the steps and guidelines below;
- Open the Google Play or App store on your android or iOS device
- Search for the Instagram or Facebook app
- Check for available Updates
- If there is any available update, you will see Update Instagram or Facebook
After the update has been successfully completed, Launch and open the application. Now you can try accessing your Facebook or Instagram account.
Check Your Network Connection
If after updating your Instagram or Facebook and it is still not working. Then, you need to check out your internet connection. For those using Mobile data plans, you can check your data balance pending on the network you are using. Or you can check your cellular data by going to your phone setting. Click on ”Network and internet” then tap ”Mobile network”. Now, click on Turn mobile data on. If you using Wi-fi, you can check if your device is connected to the router. And if it isn’t, proceed to connect your Android or iOS device to the router or restart the router.
Grant the Instagram or Facebook App Permission
If Facebook or Instagram is still not working on your device, you need to grant the application permission to your device. Check out the steps and guidelines below to grant Facebook and Instagram permission.
How to Grant Facebook Permission
- On your android or iOS device, open the Facebook app
- Click on the 3 lines at the top right corner of your screen
- This takes you to the Facebook Menu
- Scroll down and select Settings
Lastly, navigate down the page until you get to the Permission section, carefully go through the process and allow Facebook to access everything.
Enable Instagram Permission
- On your android or iOS device, open your app setting
- For android users tap on Apps and Notification
- Go through the apps list and click on Instagram
- On iOS, scroll down the apps and tap on Instagram
Finally, click on Turn on permission and your microphone, camera, contacts, and photos will automatically be granted permission to work with your Instagram account. If after following the above steps and guidelines and Instagram and Facebook are still not working, you can contact the Facebook or Instagram help center.